Accident Claim procedures

(one of my client got a Writ of Summon, and freak out, so I thought I will write this to advise that Writ of Summon is quite common and normal claims legal procedure)

You can also click on Motor Claims linking to Ntuc Income's website on claims Information, other than my personal advice as follows.

Thank you for insuring with Ntuc Income.

Just to keep you updated if I happen to be not able to respond promptly.

In case of an accident, first, stay COOL. Send car to the Independent Accessment Centre ( IDAC ).

If you are able to have the third party to sign a note of liability, by all means do it, if third party is at fault.

But if yourself is at fault, unless u are 100% sure and asked to do the
same, use your WISDOM.

Especially when case is 50-50, and third party is unreasonable, leave the
matter to Income and ask them to initiate claim action.

Following are few situations you may want to take note. Though in all
situations, we prefer that you leave the claim to NTUC Income to handle.

If it is third party at fault, we can refer our panel of workshop to assist you to claim against third party. Just send car to IDAC .

If you are at fault, proceed to IDAC by calling 67886616. Call for free towing if needed.

Summary

1. If it is your fault.
Your job is just to send the car to IDAC for accident reporting and Income will refer a workshop to repair for you.Leave the claim to Income. Call our hotline 67886616 for assistance

2. If it is third party fault.
Again send car to IDAC and we will refer our panel workshop to assist in claim or you can find a workshop of your choice to file a third party claim for you.

3. Unsure of liability, meaning do not know who's fault it is.
Contact our hotline 67886616 and proceed to IDAC and leave the matter to Income to handle.

4. Met with unreasonable driver.
Sometime you may think that the matter is low in cost to settle and if it is your fault and wish to compensate third party.

IMPORTANT - PRIVATE SETTLEMENT, ask third party to sign the private settlement note provided to void you of liability and fax me a copy to be filed with Income,after both agree on private settlement. This is to prevent third party to bite back unscrupulously again later. With the agreement signed, Income will not entertain the claim.

For unreasonable, high demanding client, leave the other party to claim your insurance and inform Income of possible fraudulent claim, this you can send me an email and I will liaise with my claims officer and we will await third party claim. And if claim is inflated, we may need your assistance to dispute the claim by showing your photos of damage claims submitted.

Any other complication, please do not hesitate to contact me(for my clients only).

This are just some informations, as many were quite worried in such situation.In every situation, there is always a solution, so stay COOL and remember ME.

5. For third party claim against YOU, sometime a WRIT OF SUMMON is hand delivered to your home as if third party is sueing you in court, DO NOT PANIC, this is to be submitted to Income General Insurance Claims Department, and we will engage our lawyer to handle the case. Send such writ of summons to Ntuc Income within 7 days of receiving and stay COOL.

Happy Driving.